Softboxes

If your order has not yet been dispatched, you can cancel your order on our online Order Status website.

If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting our Customer Service. Please note that you may be liable for a return transportation charge.

Returns are subject to iFootage Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery.

Once we receive your item, a refund is initiated immediately.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, including IBAN/SWIFT, to proceed with the refund to your account.

If you're having trouble with your new product or believe it is defective, please contact our Customer Service immediately to report your defective product.

Within 2-3 days of your order being dispatched, you should receive an official invoice by email.

If you do not receive this invoice, or if you require an additional copy for your records, contact our Customer Service.

If you have further questions about VAT, please contact our Customer Service.