If your order has not yet been dispatched, you can cancel your order on our online Order Status website.

If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting our Customer Service. Please note that you may be liable for a return transportation charge.

Returns are subject to iFootage Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery.

Once we receive your item, a refund is initiated immediately.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Once your goods are back at Apple’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, including IBAN/SWIFT, to proceed with the refund to your account.

If you're having trouble with your new product or believe it is defective, please contact our Customer Service immediately to report your defective product.

Within 2-3 days of your order being dispatched, you should receive an official invoice by email.

If you do not receive this invoice, or if you require an additional copy for your records, contact our Customer Service
If you have further questions about VAT, please contact our Customer Service.

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

If your order is being delivered to someone else, you may want us to let them know that it is on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section.

The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.

Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please contact our Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.

You can track your order with the tracking number provided by us. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact our Customer Service.

Ifootage limited warranty covers your products and accessories that come in the box with your product against manufacturing issues from one to three years from the date you bought them. Hardware 3 years warranty, electronic 1 year warranty.

Our warranty is in addition to rights provided by consumer law.

Yes, you can. For a fee, you can extend your one-year limited warranty for up to 3 years depending on the device, and enjoy additional privileges.

Warranty covers:

• Defects in materials and quality
• Dead pixels on the built-in display
• Faulty in any accessories it came along with
• Enclosure damage (only if it’s not caused by accidental damage).

On the other hand, warranty does not cover:

• Physical damage such as cracked screens caused by drops or impact
• Scratches and dents caused by regular wear and tear
• Water damage
• Damages caused by unauthorized modifications
• Damages caused by third-party accessories
• Issues with consumable parts such as batteries or foot stands
• Lost or stolen device